How do I claim a warranty issue?

To claim under these warranties against defect, the Purchaser must:

• notify Nick Scali within 7 days after the defect appears;
• only use the product again once Nick Scali has confirmed in writing that it remains safe to do so; and
• provide Nick Scali a copy of the original Sales Order or tax invoice.

To make a claim, you can lodge a service ticket on this page or telephone our service department of Anglia Home Furnishings Ltd (Gkl House Club Way, Cygnet Park, Peterborough, England, PE7 8JA) 0333 358 3588 and follow the prompts.

Once a claim has been lodged with our service department, Nick Scali will assess your claim, and respond within 10 business days.

Where the claim is not covered by the customer’s statutory rights or this warranty, the purchaser is responsible for the expense of making the claim, and the reasonable costs of Nick Scali incurred in relation to the claim (including freight costs, house calls and labour). These will be charged to the purchaser at standard Nick Scali rates.