I've changed my mind, can I cancel my order?

In-Store Purchases

Nick Scali has a 48 hour cancellation or change-of mind policy.

From the time of placing your order, you have 48 hours to modify your order (e.g. change the colour or configuration of your lounge) for only a £25 administration fee.

After 48 hours you will not be able to cancel your order without forfeiting the 35% deposit paid for your lounge.

If you have not purchased a lounge and have paid in full for your piece of furniture, unfortunately you won't be able to cancel your order after 48 hours has passed.

If you wish to cancel your order within 48 hours you can contact the store where you placed the order.

Online Purchases Only

If you ordered online, a non-besoke item and you had not visited a store before purchasing, you have rights to a 14 day return/cooling off period. You can read the full terms here.

For non-bespoke products purchased online, where the product was not viewed in-store or with the assistance of a video call, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including standard delivery costs. The following apply:

1. You are not able to change your mind about an order for products that are made to your specifications or are clearly personalised. This is the case in relation to most of the products that we supply, and you usually do not have the right to change your mind in relation to our products. The legal right is subject to some conditions, as set out below.
2. You must let us know of any change of mind about a product no later than 14 days after the day we deliver your products. If the products are split into several deliveries over different days, the period runs from the day after the last delivery.
3. To let us know you want to change your mind, please submit an Online Only Change of Mind form https://nickscali.co.uk/returns-and-cancellations or email [email protected] with your order details and request.